WHAT ARE YOUR SHIPPING TIMESCALES?

We aim to despatch all orders within 2 working days. All orders will be sent via Royal Mail.

DO YOU OFFER INTERNATIONAL SHIPPING?

Orders made through our website are shipped to mainland UK. Upon request, we can ship internationally. If you are overseas and would like to purchase an item, please contact us.

WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED?

If your item arrives damaged or faulty, please contact us and we’ll review the issue and work with you to find a suitable resolution, as customer satisfaction is important to us.

CAN I RETURN AN ITEM?

All sales are final, and we do not accept returns. Each piece we offer has a unique history, with signs of age that add to its character. That said, if an item arrives damaged in transit or is significantly different from its online description, we’re happy to provide a refund or replacement.

HOW CAN I CONTACT CUSTOMER SERVICES?

For any questions or concerns, feel free to contact our customer service team at hello@eternels.com. We strive to respond promptly and assist you with whatever you need.

WHERE DO YOU SOURCE YOUR ITEMS?

We carefully source our collection from across Europe. Our focus is on vintage, antique, and one-of-a-kind pieces crafted from reclaimed and natural materials. Each item carries a history, with distinctive patina, character, and signs of age that make it truly unique.